Return Policy

Return and exchange policy

– The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.

– All the products offered in our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

– Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

– Return within three (3) days and replacement within seven (7) days from the date of purchase.

– Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.

– Please take a picture and send the product with the city, address, and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.

– The amount is returned to the customer in full if the product he received is completely different from the product presented on our website.

– We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.

– Deduct 30% or a value of at least 25 dirhams if the customer does not want the product and the latter has no defect or problem mentioned.

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